Customer service


For ordering information or to order, you can contact our customer service department at 1 877 722-6766 or 450 681-4088. Monday to Friday from 9 am to 12 pm and from 1 pm to 5 pm (Eastern Canadian time, French / English) except holidays) or by fax at 450 681-7530.

You can also email inquiries about orders to info@audessa.com only, but for security reasons, please do not include the order number or credit card number in your message.

Delivery Information

Orders will be sent by Fedex. Delivery is made within 3 to 7 business days. Orders are shipped and delivered on working days (Monday to Friday, excluding holidays). We regret not being able to accept orders whose shipping address is a PO Box or Remaining Post. For contractual reasons, we ship to Canada only.

Shipping

For orders under $ 60.00 CDN, shipping costs are $ 10.00 CDN for Quebec and Ontario and $ 20.00 CDN for the Western Provinces, Northern Territories and the Maritimes.

Express: $ 20.00 CDN fee for Quebec and Ontario. $ 35.00 CDN fee for the Western provinces, the Northern Territories and the Maritimes.

Taxes

All prices displayed on the Aquafolia.com website exclude all taxes. Additional costs (if any) for these taxes on the goods and / or services purchased on the aquafolia.com site will be charged to the buyer.

Return Policy

You have 7 days after reception of the articles to send your questions by e-mail to the address info@audessa.com. Returned items must have an authorization number that will be communicated to you as part of the return process. The return procedure will be indicated in an e-mail at the time of your request, as well as your authorization number. Do not hesitate to contact us for any questions.

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